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Returns & Exchanges Policy

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HARTLEYS is committed to providing quality products to our customers. All items are quality controlled and checked for any faults before they are dispatched to customers

If for any reason you are dissatisfied with any non-sale product that you have purchased at full price, you may return the item to us in its original condition with all labels and swing tags still attached within 10 days of receipt and we will replace it or refund the purchase price using the method in which you originally paid. 

If you receive a faulty or incorrect garment please contact us by emailing webstore@hartleys.net.nz or call us on 0800 427 853 (+64 9 481 1452). Please include your details and the style number of the item and we will arrange free return delivery and an exchange or refund. Should a fault appear after a garment has been worn, it would be appreciated if you could launder it prior to returning it to us.

 

Sale & Clearance Products Purchased Online

Sale or Clearance items are not refundable.

If the Garment is Faulty - We will meet all our obligations under the Consumers Guarantee Act.

Sale or Clearance Items may be Exchanged, or Returned for a In Store Credit. *

Customers are responsible for returning sale items at their cost.

* Please note - In store Credits Cannot Be Used Online

 

How to Return Online Purchases

You can return any items by post or courier within 10 days of receipt of order. The items must be in original condition with all labels and swing tags still attached. HARTLEYS has the right to refuse returns if the product is not in its original condition or is returned outside the 10 day period. Please clearly write the address below on the outside of the package along with your name and postal address.

PLEASE NOTE: ONLINE PURCHASES CANNOT BE RETURNED TO OUR STORES FOR A CREDIT/EXCHANGE OR REFUND. THEY MUST BE POSTED OR COURIERED BACK TO THE ADDRESS BELOW.

 Please send goods back to us via a traceable method to:

Postal

WEB STORE

Harpers Fashions Ltd

PO Box 34-372

Birkenhead

Auckland

0746

Ph: +64 9 481 1452

Courier

WEB STORE

Harpers Fashions Ltd

80 Hinemoa St

Birkenhead

Auckland

0626

Ph: +64 9 481 1452

Postage charges on returns are not refundable, however, if you are returning an item for exchange (i.e. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel.

Return shipping costs are to be covered by the customer. Please note Hartleys does not take responsibility for any items lost in the process of returning them to us and hence why we recommend a traceable method. 

Important information

Returned items are insured by Hartleys against damage or loss with proof of correct postage.

We encourage our shoppers to use a traceable shipping method. Hartleys takes no responsibility for items lost in transit while being returned without proof of purchase.

If the correct returns procedure above is not followed this may result in delays processing your return. If followed correctly, items will be processed within 10 working days.

If you have any concerns or questions regarding any of these instructions please do not hesitate to email us at webstore@hartleys.net.nz

 

 

In Store Purchases

HARTLEYS does not offer refunds on In Store purchases.

Sale or Clearance items cannot be returned.

If the Garment is Faulty - We will endavour to do our best to repair or replace the garment before providing a credit/refund

A Receipt is required as proof of purchase on all return transactions