NO REFUNDS/EXCHANGES ON SALE ITEMS

Shipping and Returns

ONLINE DELIVERY

Delivery takes 3-5 working days to most New Zealand destinations and 5-7 working days to Australia depending on where you live excluding public holidays. Please note all delivery times are approximate and cannot be guaranteed.

The parcel can be delivered to your home or work. To ensure you are available to collect your purchase when it is delivered, we recommend that you enter your daytime or business address for your shipping details.

Please remember that during very busy times, delivery may take longer and any delays in the postal service are out of our control. Should there be a delay in dispatching your order we will contact you immediately to advise you of the reason for the delay.

DELIVERY CHARGES

Free standard delivery on all New Zealand orders over $150. If order is under $150 then a $5 courier fee applies.

Free delivery, to all destinations in Australia, for all orders in excess of $500. Orders under $500 will be charged NZD $25 flat rate. Delivery charges cover packaging, delivery and insurance. Any applicable taxes or duty charges incurred are to be paid by the recipient.

To ensure your purchases reach you safely we require a signature on delivery, please ensure you are shipping to an address that will have someone available to sign for your parcel.

Unfortunately we are unable to ship to other countries at this time, however please email your interest to webstore@hartleys.net.nz  

Returns & Exchanges

All sale goods are not returnable for a refund or exchange although we will meet our obligations under the Consumers Guarantee Act. 

Hartleys is committed to providing quality products to our customers. All items are quality controlled and checked for any faults before they are dispatched to customers

If for any reason you are dissatisfied with any product that you have purchased at full price, you may return the item to us in its original condition with all labels and swing tags still attached within 10 days of receipt and we will replace it or refund the purchase price using the method in which you originally paid.  However, this excludes final sale goods which are not returnable although we will meet our obligations under the Consumers Guarantee Act. Hartleys does not offer refunds on store purchases.

If you receive a faulty or incorrect garment please contact us by emailing webstore@hartleys.net.nz or call us on 0800 427 853 (+64 9 481 1452). Please include your details and the style number of the item and we will arrange free return delivery and an exchange or refund. Should a fault appear after a garment has been worn, it would be appreciated if you could launder it prior to returning it to us.

How to Return

You can return any non-sale items by post or courier within 10 days of receipt of order. The items must be in original condition with all labels and swing tags still attached. Hartleys has the right to refuse returns if the product is not in its original condition or is returned outside the 10 day period. Credit notes will be issued in-store and can only be used in-store. If you require a refund the garment/s must be returned by post/courier to Head Office. 

Please clearly write the address below on the outside of the package along with your name and postal address.

Postal

WEB STORE

Harpers Fashions Ltd

PO Box 34-372

Birkenhead

Auckland

0746

Ph: +64 9 481 1452


Courier

WEB STORE

Harpers Fashions Ltd

80 Hinemoa St

Birkenhead

Auckland

0626

Ph: +64 9 481 1452

Postage charges on returns are not refundable, however, if you are returning an item for exchange (i.e. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel.

Customers must pay for all postage of returns.

Returning to store

Please return garment along with the invoice. Please note; for change of mind returns you can exchange the garment or take a store credit.

 

Important information


Returned items are insured by Hartleys against damage or loss with proof of correct postage.

We encourage our shoppers to use a traceable shipping method. Hartleys takes no responsibility for items lost in transit while being returned without proof of purchase.

If the correct returns procedure above is not followed this may result in delays processing your return. If followed correctly, items will be processed within 10 working days.

If you have any concerns or questions regarding any of these instructions please do not hesitate to email us at webstore@hartleys.net.nz